Clear academic English matters before and after submission. If you have questions about a Wallace-edited manuscript or receive language-related journal feedback, our team provides a defined process to review your case and explain the next steps.
This page explains our service policies and how to request follow-up help. For a broader view of our editing and translation processes, see Quality Assurance.
Need to document professional English editing for a journal? Ask our customer service team for an editing certificate for your completed case.
A certificate documents the editing service; it does not guarantee journal acceptance or prevent further language requests.
Before submitting, you may ask about edits or comments in your returned manuscript. Our current post-editing Q&A window is three weeks after delivery.
The Q&A service is free and allows follow-up questions about the completed editing work.
If a journal raises concerns primarily about the English of your edited manuscript, contact us. We can review the submitted file and reviewer comments to determine appropriate follow-up.
The current published policy describes a 365-day window for language-related rejection review.
We want authors to know what to send, what our team examines, and why the result depends on the manuscript's revision history.
Include your Wallace case number, the edited file, and a brief explanation of the passage or language issue that concerns you.
For journal feedback, send the manuscript as submitted together with the editor's or reviewers' comments. Highlight any additions or revisions made after Wallace delivered your file.
Our team reviews the language concern, the completed editing work, and any subsequent changes. Customer service will explain the outcome and the appropriate correction or follow-up option.
Authors frequently revise text after receiving edits or responding to reviewers. The amount and nature of the changes affect which follow-up service is appropriate.
If you have not substantially added or rewritten text, contact us about specific edits or comments within the three-week post-delivery Q&A period.
When you add or rewrite material, that new language normally requires a separate editing assessment rather than the original Q&A service.
This guarantee concerns the language work we completed. Other publication tasks may require separate services or decisions from the author and journal.
We can evaluate concerns involving the language in the manuscript version Wallace edited, such as grammar, word choice, sentence clarity, and consistency within the original service scope.
Standard language editing does not, by itself, include:
An unpublished manuscript represents substantial research work. Our confidentiality arrangements are intended to limit access to personnel involved in delivering your service.
Review the reference NDA documents below. If your institution needs a signed or updated agreement, contact customer service before sending your manuscript.
Practical answers for authors considering post-editing support.
No. It confirms that the relevant manuscript received editing service. Journals independently assess research content, editorial fit, and language quality, and may request further revisions.
Contact Wallace with your case number and the relevant passage. For questions before submission, the current post-delivery Q&A service is available for three weeks. Our team can explain the edit or assess the concern.
For a Wallace-edited manuscript receiving language-related rejection feedback within 365 days, send us the submitted manuscript, reviewer comments, and original case number. Our team reviews the documents and advises on the appropriate next steps; outcomes depend on the review findings and manuscript revision history.
Newly written or substantially revised language generally needs separate editing. Highlight the changed text and ask customer service whether advanced editing or standard editing applies to your case.
Whether you need an editing certificate, have a question about a completed case, or want to arrange editing for revised material, our team can help confirm the next step.