Frequently Asked Questions
Find answers about English editing, academic translation, customer support, payment, confidentiality, and manuscript submission. If your question is not covered here, our Taiwan-based customer service team can help.
- Academic English editing and Chinese-English translation support
- Monday-Friday, 9:00 a.m.-6:00 p.m.
- Phone: +886 2-2555-5830
- Email: editing@editing.tw
- Confidential handling of research manuscripts and files
Find the answer you need
Choose a topic below or browse the questions in each section. The page has been reorganized so frequently requested service information is easier to scan on desktop and mobile.
Questions about English editing services
What file formats do you accept?
We can work with a range of common academic file formats, including .doc, .docx, .pdf, and .ppt files. If your manuscript is prepared in LaTeX, please provide a PDF version for quotation and review. Additional charges may apply when editable text is not available, so please include any special file requirements when requesting a quotation.
How do I review the manuscript after it has been edited?
For Microsoft Word files, we use Track Changes so you can review the editor's revisions and decide which changes to accept. Comments may also be added when an editor needs to explain a revision or draw your attention to a point that requires author confirmation.
Is there a maximum or minimum word count?
There is no fixed minimum word count requirement. Quotations are based on the actual material that requires editing. References, numerical data, tables, figures, and figure or table titles are normally excluded unless you ask us to edit those portions. Please identify any additional sections you would like included when you upload your manuscript.
Can you edit the same manuscript for different journal styles?
Each editing project should be prepared for one target journal or one defined style at a time. If you later decide to submit the manuscript to a different journal, please contact customer service so we can confirm whether additional formatting or language adjustments are needed.
Can the editor advise me on the research content or direction of my paper?
Our English editing service focuses on language quality, readability, academic tone, sentence structure, and clarity. Editors may flag passages that are unclear or require author confirmation, but they do not replace the author's responsibility for research design, data interpretation, or academic conclusions.
Questions about translation services
How do you check Chinese-English translation quality?
Academic translation requires more than replacing Chinese words with English equivalents. Wallace uses a three-stage workflow in which the manuscript is translated, reviewed by an English-language editor, and checked again for consistency and meaning. The goal is to preserve the author's research meaning while producing clear, natural academic English.
Why is a Chinese-English glossary helpful if the translator has relevant subject knowledge?
Technical terminology can vary between laboratories, research groups, industries, and journals. Providing a glossary helps the translator use the terminology preferred by your research team and reduces ambiguity when a Chinese term has more than one possible English equivalent.
Can Wallace review revisions that I make after receiving the completed manuscript?
If you revise text in response to an editor's recommendation, clearly identify or highlight the revised portions and send the file back to customer service for review. Revisions made independently by the author, or newly added material outside the original service scope, may require an additional quotation.
What if my manuscript contains both Chinese and English text?
For mixed-language manuscripts, we generally recommend translating the Chinese portions first and then reviewing the complete English manuscript as a whole. This helps maintain consistent terminology, tone, and sentence flow across the document.
What happens if a journal raises English-language concerns after editing?
Please send the edited manuscript and the journal or reviewer comments to customer service. Our quality team will review the case and determine whether the concern relates to language covered by the original editing service.
If an English-language problem should reasonably have been corrected during the original service, Wallace can arrange further review according to the applicable quality-support policy. Journal decisions based on research direction, methodology, novelty, citations, scope, or other non-language factors are outside the editing service and cannot be guaranteed.
If substantial new content was added or independently rewritten after delivery, additional editing may require a new quotation.
Questions about Wallace services
What should I do if I have a question or concern about an edited or translated file?
Please describe the issue as clearly as possible, identify the relevant section of the manuscript, and email the details to editing@editing.tw. Customer service will coordinate with the appropriate editor or translator and confirm the expected response schedule. More complex questions may require additional review time.
What are your customer service hours?
Our regular customer service hours are Monday-Friday, 9:00 a.m.-6:00 p.m. Taiwan time. You can call +886 2-2555-5830 or email editing@editing.tw. Holiday schedules may vary.
How do you protect confidential research information?
Research manuscripts, data, drafts, figures, reference materials, and project communications are treated as confidential project information. Access is limited to personnel involved in providing the requested service. If your institution or project requires a formal confidentiality agreement, please contact customer service before submitting sensitive material.
Can Wallace assist with journal submission?
Yes. Wallace provides journal submission support for authors who need assistance with journal instructions, submission documents, formatting requirements, online submission procedures, or communication related to the submission process.
How can I invite Dr. Steve Wallace to give an academic writing lecture?
Please email or call us with the institution, department, contact person, proposed date, audience, and preferred topic. Our team will review the request and contact you to discuss the details and availability.
Payment process and methods
How do you calculate prices, and when will I receive a quotation?
Pricing depends on the service requested, manuscript length, file format, turnaround requirements, and any additional project needs. After receiving your file, customer service will review the material and provide a quotation as soon as possible during business hours.
Do I pay before or after editing or translation is completed?
For general cases, Wallace has traditionally used an edit-first, pay-later process and does not require a down payment. Payment instructions and the applicable due date are provided with the completed project. If a particular project requires different payment arrangements, customer service will explain them in the quotation.
What payment methods do you accept?
Available payment methods include bank transfer, ATM transfer, over-the-counter remittance, and credit card payment. The available options and payment instructions are confirmed with your project.
Can you issue a Taiwan uniform invoice?
Yes. If you require an invoice for reimbursement or accounting purposes, please provide the billing information requested by customer service. The appropriate invoice format and any applicable tax treatment will be confirmed according to your project and billing requirements.
Can you provide documentation for personal payment records?
Please tell customer service what type of payment or reimbursement documentation you require. We will confirm the appropriate document based on the payment method and billing information provided.
Where can I find Wallace books and academic writing resources?
You can explore Wallace academic writing resources through our website and visit the Wallace online bookstore for available books and learning materials.
Still have a question?
Send us your manuscript or contact our customer service team. We can help confirm the appropriate service, quotation, turnaround time, and next steps for your project.